Terms and Conditions | Sussex Steam

Thank you for choosing Sussex Steam! We want you to be completely satisfied with your purchase. Therefore, we have developed the following Returns Policy to ensure a hassle-free return process for our customers.

Returns

If you wish to return an item to us, please contact our customer service team within 14 days of receiving the item(s). We will then provide you with a Returns Authorisation Number (RAN) and instructions on how to return the item(s) to us. Please ensure that the RAN is clearly marked on the outside of the package.

Please note that we cannot accept returns for items that have been used, damaged or altered in any way. All returned items must be in their original packaging, in a resalable condition and with all accessories and documentation included.

Refunds

Once we receive the returned item(s), we will inspect them to ensure that they meet the requirements of our Returns Policy. If everything is in order, we will issue a refund to the original payment method used for the purchase. Please note that the cost of shipping the item(s) back to us is the responsibility of the customer and will not be refunded.

Refunds will be processed within 14 days of receiving the returned item(s).

Exchanges

If you wish to exchange an item for a different size, colour or product, please contact our customer service team to arrange this. We will provide you with a Returns Authorisation Number (RAN) and instructions on how to return the item(s) to us. Once we receive the returned item(s), we will send out the replacement item(s) as soon as possible.

Please note that the cost of shipping the original item(s) back to us is the responsibility of the customer and will not be refunded.

Faulty or Damaged Items

If an item is faulty or damaged upon receipt, please contact our customer service team within 14 days of receiving the item(s) to arrange a return or exchange. We will provide you with a Returns Authorisation Number (RAN) and instructions on how to return the item(s) to us.

Once we receive the faulty or damaged item(s), we will inspect them to confirm the fault or damage. If we confirm the fault or damage, we will issue a refund or exchange, depending on your preference.

The cost of shipping the faulty or damaged item(s) back to us will be refunded to the customer.

If you have any questions or concerns about our Returns Policy, please do not hesitate to contact our customer service team at info@sussex-steam.com. We will be happy to assist you in any way we can.

At Sussex Steam, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our services.

Information We Collect

We collect information that you provide to us when you use our services, such as when you fill out a contact form or sign up for our newsletter. This information may include your name, email address, phone number, and any other information that you choose to provide.

We also collect information automatically when you use our website, such as your IP address, browser type, operating system, and the pages that you visit. We use cookies and similar technologies to collect this information.

How We Use Your Information

We use your information to provide and improve our services, to communicate with you about your orders, and to send you marketing materials that may be of interest to you. We may also use your information to respond to your inquiries and to comply with legal obligations.

We may share your information with third-party service providers who help us to provide our services. For example, we may share your information with a shipping provider to fulfill your order. We require these third-party service providers to use your information only for the purposes of providing services to us and to protect your information in accordance with this Privacy Policy.

We may also share your information with law enforcement or other government agencies as required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

Your Choices

You can choose not to provide us with certain information, but this may limit your ability to use some of our services. You can also opt-out of receiving marketing emails from us at any time by clicking the unsubscribe link in the email.

You can also choose to disable cookies in your browser settings, but this may affect your ability to use some of our website features.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption to protect your information during transmission, and we store your information securely on our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our website.

If you have any questions about this Privacy Policy or our practices, please contact us at info@sussex-steam.com.